Frequently Asked Questions

Yes, we do provide free estimates! The fastest way to request one, is to fill out our estimate request form.

Yes! At Pristine Green, we are proud to confirm that we are a licensed and insured lawn care and landscaping company. Our licensing ensures that we are in compliance with local regulations in order to provide services to our customers. 

While we are licensed and insured, we want to be transparent about our limitations. We do not hold a license to apply pesticides or herbicides. However, we go the extra mile to assist our customers by referring out any weed control requests to trusted professionals who specialize in that area. This ensures that you receive the best possible care and expertise for your specific needs. 

At Pristine Green, we strive to have a convenient and stress free payment process for our customers. To streamline this process, it is our company policy to have a credit or debit card on file for all customers.

Once we complete service at your property, we will charge your card for the agreed-upon amount through our secure payment processor. You can login to our client hub to view your invoices, receipts, estimates, and update your payment method information anytime you would like.

Our estimating process for each service may be a little bit different, but rest assured that we are committed to providing you with fair and transparent pricing for all of our services.! The cost of our services is determined through a careful evaluation of variables that may be specific for each service.

For mowing, we base our prices on the size of your lawn - in square feet.

For snow removal, we base our prices on the size of your driveway and walkways - in square feet.

When it comes to landscaping and other services, we base our prices on the estimated time required to complete the work as well as any materials that we may need to use.

Pristine Green has officially been in business since December of 2021. Since then, we have been proudly serving our valued customers and have quickly established ourselves as a trusted professional for residential property maintenance. We look forward to continuing our journey and delivering outstanding results for our clients. 

At Pristine Green, you satisfaction is our  #1 priority. We stand behind our work with a 100% satisfaction guarantee. If you notice anything that is not done up to your satisfaction, please contact us as soon as possible! We will make sure that we come back and fix anything that you are not fully satisfied with. We're dedicated to resolving any concerns and ensuring that you receive the high-quality service that you deserve!

Yes, you can cancel our mowing service at any time, for any reason. No, we do not make you sign a contract. We will continue service year to year unless you decide to cancel. Go ahead and give our mowing service a shot! No contracts and no risk! If you don’t like our service, you can cancel with no strings attached.

We do not offer one time or temporary mowing services. We only offer weekly or bi-weekly lawn mowing services.

Our typical mowing season is from the beginning of April through the end of October, but this can change depending on the weather. In the non-mowing season (November - March) we help save our customers money by focusing on other property needs on a bi-weekly service schedule - which is what we call ‘winter services’

During periods of drought or summer dormancy, your lawn may not require mowing at every scheduled visit. To ensure your property always looks its best and our crews remain productive, we'll substitute mowing with other valuable landscaping and property maintenance services anytime that your lawn does not need to be mowed, spending the same amount of time on your property as a typical mowing visit. You would be billed the same amount that you are for each mowing visit. These services may include weeding, bush trimming, picking up sticks, etc.

We will assign you to a specific service day that will be dependent on where your property is located in relation to our other properties. We will let you know if we need to adjust your assigned service day for any reason. We are subject to come plus or minus one day due to weather, holidays, or any other circumstance. We will keep you informed of any service adjustments or date changes via text or email.

For most lawns, we recommend and require mowing weekly. If your lawn is non-irrigated and fertilized, we do offer bi-weekly (every other week) mowing services.

No. We mulch grass clippings finely during mowing so they break down quickly and return nutrients to the lawn without leaving excess clippings. This helps promote healthier turf and a cleaner finish. We will not leave clumps.

Yes. Lawns that require additional time due to excessive growth may incur a one-time overgrown fee on the first mow only. This fee is calculated per minute, per employee, based on the extra time and labor required to safely and properly service the property to get it up to standard.

No. We focus exclusively on residential properties under ¾ of an acre so we can maintain consistent quality and reliability to provide the best service for homeowners in our area. Not sure if we can service your property? Just ask! 

Weather can occasionally impact scheduling. If needed, service may occur within one day before or after your regular mowing day to ensure safe conditions and consistent quality. We will let you know anytime service is delayed for any reason.

Before each visit, please ensure gates are unlocked, pets are secured, and personal items such as toys, hoses, and furniture are cleared from the lawn. This allows our crews to work efficiently, safely, and deliver the best possible results.

While rare, accidents can happen as we are all human. If any damage occurs, please notify our office as soon as possible so we can review the situation and make it right. We are fully insured and take responsibility for our work.